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FAQ

  • Can I ship directly to my patients? 
    You sure can! Simply choose the dropship option when ordering and input your patients name and address. There will be a $3.00 dropship fee.
  • Is there an order minimum? 
    Orders have to contain at least one bottled product. That's the only requirement.
  • Shipping costs? 
    Biotics NW offers a flat-rate shipping cost of $9.50 for all orders. Any orders over $300 will receive free shipping. 
  • How do I return a products? 
    All returns must be authorized by our Operations Manager to ensure a credit. Returned products must be unopened, free of any markings (in the same condition as it was received), and must be returned within 30 days of invoice. There will be a 15% restocking fee.
  • How do I order products if I am not in the NW distribution area? 
    There are distributors for all 50 states. Biotics Research Corporation is based out of Texas and can help you locate the distributor nearest to you! Click here to redirect to Corporate's website or contact them at (800) 231-5777.
  • Where can I get more information on Biotics products and protocol?
    If you have questions on our products and or protocol, please give us a call at (800) 636-6913, or review any of our product literature Right Here (must be logged in). For a great book on how to use Biotics supplements, check out the Quick Reference Guide sold at Destiny Health Publishing. 
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    Biotics Research NW
    PO Box 7027
    Olympia, WA 98507
    (800) 636-6913

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